Cape Gazette
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Delmarva Power helps customers plan for potential high winter bills

Feb 04, 2014

Delmarva Power reminds customers who are having trouble keeping their accounts current through these cold-weather stretches and higher energy-use periods that resources are available.

“We have a wide range of payment options that we offer customers and also offer to work individually with any customer on ways they can better manage their energy expenses,” said Gary Stockbridge, president, Delmarva Power Region. “We want them to know they can always call us for help.”

Standard bill payment options Delmarva Power offers include special payment arrangements aimed at bringing their accounts up to date over a mutually agreeable period of time. They can be made by calling 1-800-375-7117 and speaking with a customer service representative.

Budget billing is also an option. Customers can avoid seasonal peaks in electric bills by dividing their payments evenly over the course of the entire year. This plan makes it easier to budget and pay electric bills each month, because customers know their regular payment amount. To sign up for budget billing, customers can register either by calling customer service or visiting www.delmarva.com and using My Account, a secure self-service option. Once customers register for My Account, they just need to log in and click on the Budget Billing button.

The Extended Payment Date Plan allows residential customers whose main source of total household income is from government or other low-income entitlement programs to request a regular extension of their bill due dates without incurring  a late charge so  their bill due dates align with the dates they get their checks. To apply, call customer service or submit the enrollment form online.

Customers may also be eligible for financial assistance through programs offered by the state in which they live. Delaware customers can get more information by visiting dhss.delaware.gov/dhss/dssc/liheap.html. In addition to state-specific programs, Delmarva Power partners with various agencies to offer energy assistance to low-income customers. Delaware residents can contact The Salvation Army at 302-472-0750.

Delmarva Power also has conservation programs and tips for customers to reduce energy consumption, which can mean lower monthly bills. “We want to help customers take control of their energy usage,” Stockbridge said. “Saving energy will also save them money.”

Find more information by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower and on Twitter at www.twitter.com/delmarvaconnect. The mobile app is available at www.delmarva.com/mobileapp.

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