Cape Gazette
http://capegazette.villagesoup.com/p/989940

Totally frustrated with local postal service

By Dana Ackerson | Apr 19, 2013

The following letter was sent to the United States Postal Service with copies submitted to Senators Chris Coons, Tom Carper, Representative John Carney and to the Cape Gazette for publication.

I am frustrated.

I moved to my current address in July 2009. Our neighborhood receives mail delivered to cluster box units. I personally have experienced at least six problems with mis-delivery of mail since July 2009. Other people in the neighborhood have also told me of mis-delivery problems they have experienced.

One day last fall, the only mail in my box was addressed to my neighbor. Another neighbor brought all the mail addressed to my address to me from his box the next day. When I called the local Postal Service Distribution Center (302 227-8241), I was told there might have been a substitute carrier that day. The next day, I saw the regular carrier and asked him if he was on the previous day. He said he was. When I told him about the misdeliveries the previous day, he became angry and shouted it was my word against his.

On March 24, a different neighbor, who is a part-time resident, brought me an envelope with a postage meter date of January 18, 2013. The envelope contained a Form 1098, needed for income tax purposes. The envelope sat in the wrong mail box for approximately two months because of sloppy service from a letter carrier.

On March 25, I called the local Postal Service Distribution Center and was given many excuses, including “that's the problem with cluster unit boxes.” The represengtative said “we can't be 100 percent accurate.” After talking to him, I went to the Lewes post office and spoke to the postmaster. He sympathized with the problem but said he had no control over the carriers because they work out of the Rehoboth Beach distribution center. He suggested I call the USPS customer service.

I called USPS Customer Service (800 275-8777) and was told I needed to speak with South Jersey Consumer Affairs (856 933-4459). There was no answer or voice mail at that number when I called.

I called USPS Customer Service again.  The representative verified the phone number. She also took a summary of my issues and said she would forward them to South Jersey Consumer Affairs. She also said she would give me a case number, but never did before she hung up. She also said she could not send me a copy of what she was sending to South Jersey Consumer Affairs, but that I should hear from South Jersey Consumer Affairs by close of business, March 26.

I did not hear from South Jersey Consumer Affairs. I called South Jersey Consumer Affairs on March 27 and 28 and left voicemails both times. As of today, I have not received a return phone call.

I would like to know what can and will be done to assure my neighbors and me that we are accurately receiving mail in our neighborhood.

Dana J. Ackerson
Lewes

Comments (2)
Posted by: Sandra M Griswold | May 04, 2013 15:31

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Dana...I read your article in the Cape Gazette.  <!-- /* Font Definitions */ @font-face {font-family:Cambria; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 0 0 0 1 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> It was almost like you had stolen the lyrics to the very song I just wrote…lol!  I live in The Pines of Long Neck and wrote almost the SAME EXACT letter to our Homeowner's Assn. President, the Millsboro Postal Director, the Postmaster General, the Attorney General's Office, the this department, the that department...I went through the whole process.  I had packages lost (probably to someone else), I had mail given to me by other residents …opened, I had IMPORTANT and TIME SENSITIVE documents put in a part-time resident’s box never to be seen again until it’s too late!, I’ve had other resident’s mail in my box. It was unnerving! I’ve also experienced a weird fluctuation in the amount of mail in my box…one day, they’ll be zippo, then two days later, the box is so stuffed I cannot even get my hand inside to pull the stuff out!!! I’ve also had a box the same dimensions of the large parcel boxes put inside and I had to get a screw driver and punch it into the box to pull the darned thing out! But, what REALLY got me to the point that something HAD to be done, was when someone else's MEDICATION ended up in my box! It was summer, it was 98+ degrees and there was a package that obviously housed someone’s much needed prescription just sitting in my assigned box and in basically, the U.S. Postal Dept.’s “pressure cooker” mailbox!!!  Before retiring to my summer home here from PA, I was never a big complainer. Since moving to Millsboro, my name is now probably known to every Attorney General, Governor, and other consumer advocates on the whole Eastern Seaboard. I, too, was victimized by the lousy mail service (that lately…cross my fingers, has been good...maybe because I've written to the Postal Inspector SO many times!).  I even asked our HO Assn.’s previous President what it would take to get mailboxes put at the end of each resident’s driveway.  Heck! the mail deliverer wouldn't even have to get out of their truck if they conformed to a set size, height and location on the property!  Our HO President DID find out that you have to obtain a signed petition from the residents in order to get that done (why the Millsboro Postal Director wouldn’t tell me that was weird, also).  I agreed to do this with the help of someone else on the Assn.'s leadership...I ended up submitting a petition to be approved and never heard from my "helper."  I have all the work (i.e., e-mails, letters, etc.) that I started and I would love to get together with you and anyone else who would be interested in “efficiently and effectively” modifying the mail delivery system in this area. THIS REALLY NEEDS TO GET DONE!



Posted by: Sandra M Griswold | May 04, 2013 15:32

Woops, forgot to sign my name to this post...Sandra M. Griswold



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